Check A Trade
Our company is part of the Check A Trade organisation, an independent company committed to eradicating rouge trades in construction (and other fields). We are very proud of our quality of work and for the opportunity to be able to show potential customers genuine feedback from previous clients regarding the work we do and the way in which we operate. In fact, it’s the main way in which we obtain our business.
To offer security for Check A Trade users, their selection procedure for businesses wishing to join their activity is comprehensive, including checks for public liability insurance, qualifications and professional memberships, as well as feedback from previous customers to receive fully accreddited status.
Please feel free to peruse our details on this website at www.checkatrade.com/parkinsonrestorations
Some background on Check A Trade
Years ago neighbours would recommend a local trader over the garden fence, and through word of mouth a reputation was built. These days it can be harder for the word to spread and the threat of rogue traders has increased. Check A Trade has brought word of mouth recommendation back for the twenty-first century using modern technology and the Internet.
Consumers are relied on to give feedback to work carried out and this information is presented on their website for all to see.
Check A Trade operate a standard to which our company whole heartedly buys into and operates to:
- To be honest in all dealings with customers.
- Be realistic regarding work dates, length of time to carry out contract.
- If unable to carry out work estimated, to let customer know immediately, to allow customer to obtain another trader.
- Keep to all appointments booked and appointment times. If unable to make original time or date, call customer to let them know and possibly re-schedule.
- If unable to carry out contract booked, refer customer back to Check A Trade so we may assist the customer find another trader.
- Return all phone messages left promptly.
- Be courteous and respectful to all customers, their property and their belongings.
- Reply and deal with any customer complaints received promptly without confrontation or abuse.
- Never demand cash.
- Inform customer of any call-out fee to be charged before attending the works.
- Trader to keep customer notified of all aspects of work being undertaken.
- If any variations to original contract agreed, these should be added to original contract and signed as an addition by both parties (consumer & trader).
- If any further costs due to variation in original contract, advise customer before commencing with these works.
- Never be verbally or physically abusive, or threaten any customer.
